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STAKEHOLDER'S ENGAGEMENT

STAKEHOLDER GROUPS

TOPICS DISCUSSED & THE GROUP'S RESPONSE

TYPES OF ENGAGEMENT


EMPLOYEES

  • Following climate survey, we conducted benchmark and review of salaries, initiated career and succession
  • Dialogues, surveys, employee training programmes and sponsorhip programme
  • Initiated online Peers and Reverse Performance Feedback ("PARFEED"). performance appraisal and assess competency training needs


BUSINESS PARTNERS

  • Ethics, values and governance, advocating and embedding sustainability.
  • Dialogues and relationship investments
  • RSPO and MSPO certification, labour policies and human rights, grievance mechanism, sustainability risk and opportunity, socially responsible landbank expansion

  • Group/One-on-one meetings
  • Growth opportunities across Divisions, mergers and acquisitions, divestments, capital allocation, corporate governance
  • Operational visits, annual report
  • Operational developments, risk/ opportunities across divisions
  • Update on website


WORKERS

  • Four (4) units  of staff’s new housing for one (1) estate.
  • Annual Social Impact Assessments ("SIA")
  • Training and facilities provided to Women OnWards ("WOW") project Operating Units (“OUs”) and help them to market the products during company event and festive season.
  • Awareness on economic and social achievement and challenges of women in future.
  • Encourage business entrepreneur among workers’ dependents/ housewives.
  • Promote possession of skills and income generation among housewives by WOW
  • Recognition for “Anugerah Kecemerlangan Pekerja Wanita” to appreciate women’s contribution to the organisation and community.


SHAREHOLDERS

  • Ethics, values and governance, advocating and embedding sustainability
  • Group/one-on-one meetings
  • Growth opportunities across Divisions, mergers and acquisitions, divestments, capital allocation, dividend payout, corporate governance
  • Operational site visits, annual report
  • Volatility in CPO prices, demand-supply dynamics, enhancement of operational efficiency, strengthening leadership position
  • Updates on website
  • Operational developments, risk/ opportunities across divisions
  • Dialogues and relationship investments


MEDIA

  • Operational developments at Group and Division levels
  • Press releases, regulatory announcements, fact sheets
  • Sustainability and Corporate Responsibility developments


SUPPLIERS

  • Tender procedure/negotiation
  • Contract suppliers
  • Interview,negotiations


UNIONS

  • Terms and conditions of plantation staff and workers through Collective Agreements.
  • Conference
  • Group/One-on-one meeting


GOVERNMENT & REGULATIONS

  • Sustainability, social issues, local communities and sectorial development.
  • Regular engagement and communication
  • Attending discussion/ meeting with local state government to discuss issues on Biodiversity/ Sustainability.
  • Corporate Responsibility initiatives
  • Participants outputs in “Rakan Alam Sekitar”.
  • Sports and recreation activities
  • Support of nation-building efforts and national agendas.


COMMUNITIES & OUTGROWERS

  • Response to communities affected by environmental disasters as well as the needs of vulnerable community groups through programme.
  • Disaster relief efforts
  • Meeting and engagement for certification with FFB suppliers/ smallholders.
  • Community outreach and development programmes
  • Humanitarian assistance


CUSTOMERS

  • Our Certified Sustainable Palm Oil (“CSPO”) is sold to buyers via Identity Preserved (“IP”), Mass Balance and Green Palm Book and Claim traceability mechanism - ISCC Oil EU and ISCC Plus.
  • Joint ventures and ad-hoc meeting
  • Halal certification of our products.
  • RSPO and ISCC briefing
  • ISO 9001:2008 certification on quality of mill.
  • ISO 14001:2004 certification on environment.


NGOs

  • Support of social and environmental policies and Corporate Responsibility programmes.
  • Consistent dialogue and engagement
  • Implementation of responsible business practices, compliance to local and international laws.
  • Charitable contributions